[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fBhjlLYB1cFhuot1aim59Hdt3Mzc-JkgRYhevkg_heeU":3,"$fG91H0FDD3CAFuK-YOL8kl5neaXL1I49nQHChF_QgrjE":14},{"slug":4,"locale":5,"title":6,"section":7,"orderIndex":8,"blocks":9,"seoTitle":7,"seoDescription":7,"updatedAt":13},"102-customer-portal","de","102 — Stripe Customer-Portal",null,102,[10],{"type":11,"value":12},"markdown","# 102 — Stripe Customer-Portal\n\nStripe stellt ein **Hosted Customer-Portal** zur Verfügung, in dem Sie als Tenant Ihre PartnerDesk-Subscription selbst verwalten — ohne den Plattform-Owner kontaktieren zu müssen.\n\n## Wo finde ich es?\n\nAdmin → **„Abrechnung\"** → **„Self-Service-Portal öffnen\"**:\n\n- PartnerDesk erzeugt eine **Customer-Portal-Session** über die Stripe-API.\n- Sie werden mit einem One-Time-Login-Link zum Stripe-Portal weitergeleitet.\n- Nach 1 Stunde Inaktivität läuft der Link ab.\n\n## Was kann ich dort tun?\n\n### Zahlungsmethode ändern\n\n- Karte hinzufügen \u002F entfernen \u002F als Default markieren.\n- SEPA-Lastschrift hinterlegen (in vielen EU-Ländern verfügbar).\n\n### Plan-Wechsel\n\n- Upgrade (Starter → Growth → Pro): wirkt **sofort**, Prorating.\n- Downgrade: wirkt zum nächsten Abrechnungszyklus.\n\n### Rechnungen herunterladen\n\n- Liste aller Stripe-Rechnungen.\n- PDF-Download pro Rechnung — alle USt-rechtlich korrekt, mit Stripe als formellem Aussteller (Prozessfaktor als Reverse-Charge-Empfänger bei nicht-EU).\n\n### Kündigen\n\n- Kündigung „zum Ende der Periode\" — Sie behalten Zugang bis zum Stichtag.\n- Sofortige Kündigung mit Pro-Rata-Erstattung (selten, nur in Ausnahmefällen).\n\n### Stammdaten\n\n- Rechnungsadresse aktualisieren.\n- Steuer-ID hinterlegen (für korrekte Steuer-Behandlung in der EU).\n\n## Sync zurück zu PartnerDesk\n\nAlle Änderungen im Stripe-Customer-Portal werden via Webhook an PartnerDesk gemeldet:\n\n- Plan-Wechsel → `Tenant.billing_plan` aktualisiert.\n- Kündigung → `Tenant.cancel_at_period_end = true`, `subscription_status` bleibt zunächst `active` bis zum Stichtag.\n- Karten-Wechsel → kein expliziter Sync nötig.\n\n## Self-Service-Vorteile\n\n- **24\u002F7 verfügbar** — keine Wartezeit auf Support.\n- **DSGVO-konform** — Stripe ist als Subprozessor im AVV (siehe **[94](94-legal.md)**) genannt.\n- **Kein Plattform-Admin nötig** — Sie sind selbst Herr Ihrer Subscription.\n\n## Bei Kündigung\n\nWas passiert mit Ihren Daten nach `canceled`?\n\n1. **Bis Periodenende**: voller Zugang, Sales werden weiter verarbeitet.\n2. **Nach Periodenende**: Login möglich, aber **keine** neuen Webhooks werden verarbeitet (`unpaid`-Status-Logik). Sie können noch Daten exportieren.\n3. **Nach 30 Tagen**: Tenant wird vom Plattform-Admin auf `suspended` gesetzt — Login gesperrt, Daten aber noch erhalten.\n4. **Nach 90 Tagen**: Endgültige Löschung (Plattform-Admin-Aktion). Vorher gibt es eine letzte Warnungs-Mail.\n\nSie können in dieser Zeit jederzeit reaktivieren — neue Karte hinterlegen → Plattform-Admin reaktiviert den Tenant.\n\n## Verwandte Kapitel\n\n- **[100 — Billing-Pläne](100-billing-plaene.md)**\n- **[101 — Trial & Status](101-trial.md)**\n- **[132 — Datenexporte](132-exports.md)** (Daten vor Kündigung exportieren)\n\n---\n\n**Technische Tiefen-Doku**: [`..\u002F091-stripe-billing.md`](..\u002F091-stripe-billing.md)\n","2026-06-01T21:39:08+02:00",{"data":15},[16,20,24,28,32,36,40,44,48,52,56,60,64,68,72,76,80,84,88,92,96,100,104,108,112,116,120,124,128,132,136,140,144,148,152,156,160,164,168,172,176,180,184,188,192,196,200,204,208,212,216,220,224,228,232,236,237,241,245,249,253,257,261,265,269],{"slug":17,"locale":5,"title":18,"section":7,"orderIndex":19},"01-ueberblick","01 — Kurzüberblick & Architektur",1,{"slug":21,"locale":5,"title":22,"section":7,"orderIndex":23},"02-schnellstart","02 — Schnellstart für neue Tenants",2,{"slug":25,"locale":5,"title":26,"section":7,"orderIndex":27},"03-rollen","03 — Rollen & Berechtigungen",3,{"slug":29,"locale":5,"title":30,"section":7,"orderIndex":31},"10-kampagnen","10 — Kampagnen verwalten",10,{"slug":33,"locale":5,"title":34,"section":7,"orderIndex":35},"11-provisionen","11 — Provisionsmodelle (Tiers & Gruppen)",11,{"slug":37,"locale":5,"title":38,"section":7,"orderIndex":39},"12-mlm","12 — MLM-Struktur & Downline",12,{"slug":41,"locale":5,"title":42,"section":7,"orderIndex":43},"13-bonus","13 — Bonusprogramme",13,{"slug":45,"locale":5,"title":46,"section":7,"orderIndex":47},"14-holdback-reserve","14 — Reifezeit & Reserve (Schutz vor Rückbuchungen)",14,{"slug":49,"locale":5,"title":50,"section":7,"orderIndex":51},"15-programm-bewertungen","15 — Programm-Bewertungen im Marktplatz",15,{"slug":53,"locale":5,"title":54,"section":7,"orderIndex":55},"16-externe-bewertungen","16 — Externe Bewertungen verbinden (Anbieter)",16,{"slug":57,"locale":5,"title":58,"section":7,"orderIndex":59},"17-joint-venture-partner","17 — Joint-Venture-Partner",17,{"slug":61,"locale":5,"title":62,"section":7,"orderIndex":63},"18-vertriebsmitarbeiter","18 — Vertriebsmitarbeiter (VM)",18,{"slug":65,"locale":5,"title":66,"section":7,"orderIndex":67},"19-profitabilitaet","19 — Profitabilität einer Kampagne",19,{"slug":69,"locale":5,"title":70,"section":7,"orderIndex":71},"20-partner-anlegen","20 — Partner anlegen",20,{"slug":73,"locale":5,"title":74,"section":7,"orderIndex":75},"21-partner-status","21 — Partner-Status & Lifecycle",21,{"slug":77,"locale":5,"title":78,"section":7,"orderIndex":79},"22-partner-profile","22 — Partner-Profile & Stammdaten",22,{"slug":81,"locale":5,"title":82,"section":7,"orderIndex":83},"23-customers","23 — Customers (Endkunden)",23,{"slug":85,"locale":5,"title":86,"section":7,"orderIndex":87},"24-partner-merge","24 — Doppelte Partner zusammenführen",24,{"slug":89,"locale":5,"title":90,"section":7,"orderIndex":91},"30-webhooks","30 — Webhook-Übersicht",30,{"slug":93,"locale":5,"title":94,"section":7,"orderIndex":95},"31-stripe","31 — Stripe-Integration",31,{"slug":97,"locale":5,"title":98,"section":7,"orderIndex":99},"32-digistore24","32 — Digistore24-Integration",32,{"slug":101,"locale":5,"title":102,"section":7,"orderIndex":103},"33-copecart","33 — CopeCart-Integration",33,{"slug":105,"locale":5,"title":106,"section":7,"orderIndex":107},"34-ablefy","34 — Ablefy-Integration (vormals elopage)",34,{"slug":109,"locale":5,"title":110,"section":7,"orderIndex":111},"35-easybill","35 — easybill-Integration",35,{"slug":113,"locale":5,"title":114,"section":7,"orderIndex":115},"36-lexoffice","36 — lexoffice-Integration",36,{"slug":117,"locale":5,"title":118,"section":7,"orderIndex":119},"37-custom-webhook","37 — Custom Webhook (Zapier, Make, n8n, eigene Systeme)",37,{"slug":121,"locale":5,"title":122,"section":7,"orderIndex":123},"40-auszahlungen","40 — Auszahlungs-Workflow",40,{"slug":125,"locale":5,"title":126,"section":7,"orderIndex":127},"41-gutschriften","41 — Gutschriften (§14 UStG)",41,{"slug":129,"locale":5,"title":130,"section":7,"orderIndex":131},"42-sepa","42 — SEPA-XML-Export",42,{"slug":133,"locale":5,"title":134,"section":7,"orderIndex":135},"43-stripe-connect","43 — Stripe Connect (Express-Auszahlungen)",43,{"slug":137,"locale":5,"title":138,"section":7,"orderIndex":139},"44-buchhaltung-sync","44 — Externe Buchhaltung-Sync (easybill \u002F lexoffice)",44,{"slug":141,"locale":5,"title":142,"section":7,"orderIndex":143},"50-tracking","50 — Tracking-Cookie & Klick-Erfassung",50,{"slug":145,"locale":5,"title":146,"section":7,"orderIndex":147},"51-attribution","51 — Attribution-Modelle",51,{"slug":149,"locale":5,"title":150,"section":7,"orderIndex":151},"52-utm-subid","52 — UTM, Sub-IDs & Fingerprint",52,{"slug":153,"locale":5,"title":154,"section":7,"orderIndex":155},"53-werbemittel","53 — Werbemittel: Banner & Coupons",53,{"slug":157,"locale":5,"title":158,"section":7,"orderIndex":159},"54-links-landingpages","54 — Short-Links & Landing-Pages",54,{"slug":161,"locale":5,"title":162,"section":7,"orderIndex":163},"60-marketing-site","60 — Marketing-Site (Apex-Domain)",60,{"slug":165,"locale":5,"title":166,"section":7,"orderIndex":167},"61-popup-widget","61 — Popup-Widget für Tenant-Sites",61,{"slug":169,"locale":5,"title":170,"section":7,"orderIndex":171},"62-cross-promotion","62 — PartnerDesk Cross-Promotion (PartnerDesk empfehlen)",62,{"slug":173,"locale":5,"title":174,"section":7,"orderIndex":175},"63-lead-aff","63 — Lead-Affiliate-Programm (Partner werben Partner)",63,{"slug":177,"locale":5,"title":178,"section":7,"orderIndex":179},"70-notifications","70 — Notification-System",70,{"slug":181,"locale":5,"title":182,"section":7,"orderIndex":183},"71-email-whitelabel","71 — Email-Whitelabel",71,{"slug":185,"locale":5,"title":186,"section":7,"orderIndex":187},"72-email-templates","72 — Email-Templates",72,{"slug":189,"locale":5,"title":190,"section":7,"orderIndex":191},"73-lifecycle-mails","73 — Lifecycle-Mails",73,{"slug":193,"locale":5,"title":194,"section":7,"orderIndex":195},"80-akademie","80 — Akademie: Kurse & Lektionen",80,{"slug":197,"locale":5,"title":198,"section":7,"orderIndex":199},"81-quiz","81 — Quiz-System",81,{"slug":201,"locale":5,"title":202,"section":7,"orderIndex":203},"82-zertifikate","82 — Zertifikate nach Kurs-Komplettierung",82,{"slug":205,"locale":5,"title":206,"section":7,"orderIndex":207},"90-2fa","90 — Two-Factor-Authentication (2FA)",90,{"slug":209,"locale":5,"title":210,"section":7,"orderIndex":211},"91-rate-limiting","91 — Rate-Limiting",91,{"slug":213,"locale":5,"title":214,"section":7,"orderIndex":215},"92-audit-log","92 — Audit-Log",92,{"slug":217,"locale":5,"title":218,"section":7,"orderIndex":219},"93-dsgvo","93 — DSGVO-Tools",93,{"slug":221,"locale":5,"title":222,"section":7,"orderIndex":223},"94-legal","94 — Legal-Pages",94,{"slug":225,"locale":5,"title":226,"section":7,"orderIndex":227},"95-cookie-consent","95 — Cookie-Consent",95,{"slug":229,"locale":5,"title":230,"section":7,"orderIndex":231},"100-billing-plaene","100 — Stripe-Billing-Pläne",100,{"slug":233,"locale":5,"title":234,"section":7,"orderIndex":235},"101-trial","101 — Trial & Subscription-Status",101,{"slug":4,"locale":5,"title":6,"section":7,"orderIndex":8},{"slug":238,"locale":5,"title":239,"section":7,"orderIndex":240},"110-superadmin","110 — Plattform-Admin (Superadmin)",110,{"slug":242,"locale":5,"title":243,"section":7,"orderIndex":244},"111-health","111 — Health-Endpoints",111,{"slug":246,"locale":5,"title":247,"section":7,"orderIndex":248},"112-webhook-event-log","112 — Webhook-Event-Log",112,{"slug":250,"locale":5,"title":251,"section":7,"orderIndex":252},"113-failed-messages","113 — Failed-Messages",113,{"slug":254,"locale":5,"title":255,"section":7,"orderIndex":256},"120-pwa-partner","120 — PWA Partner-Portal",120,{"slug":258,"locale":5,"title":259,"section":7,"orderIndex":260},"121-cross-tenant-hub","121 — Cross-Tenant-Hub",121,{"slug":262,"locale":5,"title":263,"section":7,"orderIndex":264},"130-public-api","130 — Public-API (für Tenant-Integratoren)",130,{"slug":266,"locale":5,"title":267,"section":7,"orderIndex":268},"131-outgoing-webhooks","131 — Outgoing-Webhooks",131,{"slug":270,"locale":5,"title":271,"section":7,"orderIndex":272},"132-exports","132 — Datenexporte (CSV, PDF-Report)",132]